A specific workflow designed to help dealerships contact all clients to identify negative customer experiences and to ensure that a recovery process is in place to rectify problem areas immediately. This occurs before the ‘official’ CSI measurement.
How it Works
* Can be done by Lightstone (costed seperately)
Host all your activities around a PreCSI measurement in one place.
The system automatically imports a list of calls to be made for the day and link these to interview scripts.
Easily escalate negative responses to the correct individuals to action with the built-in escalation feature.
Follow through on escalations and close the loop by updating the interview status.
Provide access to all relevant individuals to view, manage and track responses.
R2 500per month
- Please contact us if you would like Lightstone to conduct the calls on your behalf (costed separately).
- Sign up to MyEcho Empower. Click here to get started.
- Make Payment
- Register for the Dealer PreCSI program (Take note of the billing information)
- Lightstone will receive a notification and contact you to complete the onboarding process